Apartments

  • Does the residence have air conditioning and Wi-Fi?

All apartments in the residence feature high-speed Wi-Fi access and individually controlled air conditioning, allowing you to adjust the temperature to your exact preference.

  • Where can I find the best price for a stay at your residence?

Booking directly on our website guarantees the best price for your stay. If you find a lower rate through one of our official resellers, we will match that price immediately.

  • Can I cancel or modify my reservation?

It depends on the rate selected at the time of booking:

Flexible rate: You can modify or cancel your booking up to 7 days before the start of your stay. For full-floor or family apartment bookings, cancellations are allowed up to 30 days before arrival. Beyond these deadlines, the stay will be charged.

Non-cancellable, non-refundable rate: Date modifications are not permitted, and the full amount of the stay will be charged in the event of a cancellation.

  • Can I check in early or check out late?

Yes, early arrival and late departure are possible, subject to availability and under specific conditions:

Direct website bookings: You enjoy complimentary early check-in (before 4:00 PM) and late check-out (up to 3:00 PM), subject to availability.

Third-party bookings (Booking.com, Expedia, etc.): Early check-in will be charged as an extra night. For departures after the standard check-out time (11:00 AM), a fee of €30 per hour applies until 3:00 PM. Beyond 3:00 PM, an additional night will be charged (excluding tourist tax).

  • Do you offer long-stay discounts?

As each request is unique, please contact us directly by email at contact@montmartreresidence.com.

  • How many floors does the residence have, and is there an elevator?

Our residence has 5 floors and is equipped with an elevator.

  • Can I choose my floor?

Floor assignment depends on availability and existing reservations. However, we always strive to meet our guests' preferences and will do our best to assign your requested floor.

  • Are non-smoking rooms available?

All apartments at Montmartre Résidence are strictly non-smoking.

  • Are pets allowed?

Yes, we welcome up to 2 dogs per apartment, with a maximum weight of 10 kg (22 lbs) each. A fee of €40 per day per dog applies. We will provide a pet bed, bowl, and toys for your companions.

  • Does the residence provide baby cots and high chairs?

Yes, we can provide a baby cot, high chair, booster seat, and child-friendly tableware. Please specify your request when booking.

  • What are the bed sizes?

All bedrooms feature beds ranging from 160 cm to 180 cm in width (Queen to King size), while living room sofa beds range from 140 cm to 190 cm wide. The Prestige Eiffel Tower View apartment features beds between 160 cm and 190 cm wide.

  • Which apartment should I choose for an Eiffel Tower view?

Our Prestige apartment and Rooftop apartment both offer unobstructed views of the Eiffel Tower and Paris’s iconic landmarks.

  • Do you offer connecting apartments?

Yes, we offer options to privatize connected apartments or a family apartment for stays of 4 nights minimum. The floor landing door can be closed to give you exclusive access to the floor, guaranteeing full privacy for your group.

Prestige Family Apartment Privatization: Accommodates up to 12 guests and includes a private patio and 2 apartments (the Superior Apartment and the Prestige Eiffel Tower View Apartment), covering a total area of 177 m² (1,905 sq ft). This layout features 5 bedrooms and 5 bathrooms.

Please feel free to contact our team for assistance with your reservation.

  • What kitchen amenities are provided?

Enjoy a fully equipped kitchen featuring:

Fridge / Freezer

Microwave

Dishwasher

Filter coffee maker & Nespresso machine

Kettle & Toaster

Oven & Induction stovetop

Complete cookware, tableware, and utensils

  • Are bed linens and bath towels provided?

Yes, bed linen, a towel set per person, bathrobes, and slippers are provided and set up for your stay.

Stays over 1 week (7 days / 6 nights): Bed linen and towel sets are refreshed once a week.

Stays under 1 week (optional extras): 

  • Extra bed linen: €10 / bed

  • Extra bath linen: €10 / set (for 2 people)

  • Additional light housekeeping: €50

 

  • What toiletries and bathroom amenities are provided?

Bathrooms feature L'Occitane toiletries (shower gel, shampoo, and body lotion), as well as a vanity kit and shower cap. (Note: Our Prestige and Rooftop apartments are exclusively equipped with Clarins toiletries).

Additional bathroom equipment includes:

Hairdryer

Free-standing illuminated magnifying mirror

Bathroom scale

Toilet paper and tissue boxes

  • Do apartments have a washing machine and dishwasher?

Yes, every apartment includes a washing machine and a dishwasher. Some apartments also feature a separate dryer or a washer-dryer combo.

 

Services

  • What are the reception hours?

Our reception is open Monday to Sunday from 9:00 AM to 6:00 PM. Outside of these hours, our team remains available by phone for emergencies.

For arrivals after 6:00 PM, online check-in is required so you can access your apartment independently. Our team remains at your disposal via WhatsApp at: +33.6.44.63.62.12

  • What are the check-in and check-out times?

Check-in: From 4:00 PM

Check-out: Until 11:00 AM

Our luggage storage service is available to hold your bags before check-in or after check-out.

  • What should I do if I arrive after reception hours?

If you plan to arrive after opening hours, please inform our team in advance. Our apartments feature secure smart locks for seamless self-check-in.

Please note: Self-check-in instructions will only be sent once your payment, security deposit, and guest registration form (fiche de police) have been validated. Our team is available on WhatsApp at: +33.6.44.63.62.12